Privacy Policy

Last Updated: 7 October 2026

At Same Day Flowers Kenya, accessible through https://www.samedayflowers.co.ke/, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices and rights available to you.

By using our website or purchasing our products and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Create an account;

• Place an order;

• Request delivery of flowers, gifts, or other products;

• Contact us by phone, email, WhatsApp, contact forms, or other communication channels;

• Subscribe to marketing communications;

• Leave a review or provide feedback; or

• Otherwise interact with our website.

Depending on how you use our website, information we may collect can include:

Personal Information

• Full name;

• Email address;

• Telephone/mobile number;

• Billing information;

• Delivery recipient's name and telephone number;

• Delivery address and instructions;

• Order details and purchase history;

• Information contained in messages, enquiries, or special requests; and

• Any other information you voluntarily provide to us.

Payment Information

Payments may be processed through third-party payment providers. Where applicable, payment information such as card or mobile-money transaction details may be processed directly by the relevant payment provider.

We do not intentionally store complete credit or debit card numbers on our own servers unless this is specifically required and securely supported by our payment-processing arrangements.

Payment information should be transmitted through secure connections and handled in accordance with applicable security requirements.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Pages visited;

• Time and date of visits;

• Referring website;

• General website usage information; and

• Information about interactions with our website.

This information may be collected through cookies, analytics tools, server logs, pixels, tags, and similar technologies.

We use this information primarily to maintain, secure, analyse, and improve our website and services.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders;

• Arrange flower and gift deliveries;

• Contact you about your order;

• Confirm payment and transaction details;

• Respond to enquiries and customer-service requests;

• Provide quotations and requested information;

• Manage customer accounts;

• Improve our products, website, and services;

• Prevent fraud, abuse, and unauthorised transactions;

• Maintain website security;

• Understand website traffic and usage;

• Measure advertising and marketing performance;

• Send promotional communications where permitted and where you have requested or consented to receive them;

• Comply with applicable legal and regulatory requirements; and

• Carry out other purposes that are disclosed to you at the time information is collected.

We do not sell or rent your personal information to third parties.

4. Order and Delivery Information

When you place an order, we may need to use personal information belonging to both the purchaser and the intended recipient.

For example, we may need to provide the recipient's name, telephone number, delivery address, and relevant delivery instructions to our delivery personnel or delivery partners so that the order can be completed.

We only use such information for legitimate business purposes connected with fulfilling the order and providing the requested service.

5. Sharing Your Information

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment processors and payment service providers;

• Delivery personnel and delivery partners;

• Website hosting and technical service providers;

• E-commerce and website service providers;

• Email, messaging, and customer-support providers;

• Analytics and advertising service providers;

• Professional advisers where necessary; and

• Government authorities, regulators, courts, or law-enforcement agencies where required by law.

Third-party service providers are expected to handle personal information appropriately and only for legitimate purposes.

We do not authorise third parties to use your personal information for purposes unrelated to the services they provide to us.

6. Google Analytics and Advertising

We may use services such as Google Analytics, Google Ads, Google Tag Manager, conversion tracking, remarketing, or similar technologies to understand website usage, measure advertising performance, improve our services, and advertise our products.

These services may use cookies, pixels, tags, or similar technologies to collect information about website interactions.

Where applicable, information shared with advertising or analytics providers will be handled in accordance with their respective privacy policies and applicable laws.

We do not intentionally send customers' sensitive personal information to Google or other advertising platforms for advertising purposes.

Where advertising features involve personalised advertising or remarketing, we will use such features in accordance with applicable advertising and privacy requirements.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember preferences, maintain shopping-cart functionality, understand website usage, and improve the user experience.

We may use:

• Essential cookies – necessary for the operation of the website and shopping functionality;

• Analytics cookies – used to understand how visitors use our website;

• Functional cookies – used to remember preferences and improve functionality; and

• Advertising/marketing cookies – where applicable, used to measure advertising effectiveness and provide relevant advertising.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart or checkout features.

8. Communications

If you contact us, place an order, or request information, we may contact you using the telephone number, email address, WhatsApp number, or other contact information you provide.

We may send transactional communications such as:

• Order confirmations;

• Payment confirmations;

• Delivery updates;

• Requests for clarification regarding an order;

• Customer-service responses; and

• Other communications necessary to complete your transaction.

Where permitted by law, we may also send promotional communications. You may request to stop receiving marketing communications at any time.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Our website uses HTTPS/SSL encryption to help protect information transmitted between your device and our website.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You should also take reasonable steps to protect your own information, including keeping account passwords and payment information confidential.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing and maintaining records of transactions;

• Providing customer support;

• Resolving disputes;

• Preventing fraud;

• Meeting accounting, tax, legal, and regulatory obligations; and

• Protecting our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

11. International Data Transfers

Some of our service providers may process information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data-protection laws.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about how your personal data is being processed;

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information where legally applicable;

• Object to or request restriction of certain processing;

• Withdraw consent where processing is based on consent; and

• Make a complaint concerning the handling of your personal information.

Some requests may be subject to legal, regulatory, contractual, or legitimate-business requirements.

To exercise your rights, please contact us using the contact details provided below.

13. Children's Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly request or collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, remove the information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Same Day Flowers Kenya

Website: https://www.samedayflowers.co.ke/

Phone: +254 701 117 898

Email: samedayflowersnairobi@gmail.com

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

17. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Kenya, including the Data Protection Act, 2019, and applicable data-protection regulations.

Where applicable, personal information will be processed fairly, lawfully, transparently, and only for legitimate and specified purposes.

By using our website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and used as described above.