TERMS OF SERVICE

Last Updated: October 7, 2026

Welcome to Same Day Flowers. These Terms of Service ("Terms") govern your use of our website, https://www.samedayflowers.co.ke/, and your purchase of flowers, gifts, cakes, and related products from us.

By accessing our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before placing an order.

1. About Us

Same Day Flowers is a flower and gift delivery business serving customers in Nairobi, Kenya.

Business: Same Day Flowers
Location: Nairobi, Kenya
Phone: +254 701 117 898
Email: samedayflowersnairobi@gmail.com
Website: https://www.samedayflowers.co.ke/

Our customer support hours are:

• Monday – Friday: 8:00 AM – 8:00 PM

• Saturday – Sunday: 9:00 AM – 7:00 PM

We aim to provide customers with fresh flowers, floral arrangements, gifts and related products for birthdays, anniversaries, celebrations, expressions of love, sympathy and other occasions.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems or customer accounts.

• Interfere with the operation or security of the website.

• Provide false, misleading or inaccurate information when placing an order.

• Use our website to infringe the rights of another person or business.

• Copy, reproduce or commercially exploit our website content without our permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

However, flowers are natural products and may vary slightly in colour, size, shape, availability and appearance.

Product photographs are intended to provide a general representation of the product. The final arrangement may vary depending on flower availability and seasonal conditions.

Where a particular flower, colour, accessory or gift item is unavailable, we may contact the customer and, where appropriate, offer a suitable alternative of comparable value or quality.

We will not intentionally substitute an order with an item that is materially different without appropriate communication with the customer.

4. Prices

All product prices displayed on our website are shown in Kenyan Shillings (KES) unless otherwise stated.

The applicable product price is the price displayed at the time the order is placed.

Delivery charges, where applicable, will be communicated or displayed during the ordering or checkout process.

We reserve the right to correct genuine pricing or listing errors. If an obvious pricing error affects an order, we will contact the customer before processing the order and provide the available options, including cancellation where appropriate.

We do not intentionally use misleading prices or hide material charges.

5. Placing an Order

Customers may place orders through our website or contact us directly using the contact details provided on the website.

When placing an order, you are responsible for providing accurate information, including:

• Your name and contact details;

• Recipient's name and contact details where required;

• Delivery address or location;

• Preferred delivery date and time, where available;

• Product selection;

• Personal message or card message, if applicable; and

• Any other information reasonably required to complete the delivery.

Before submitting an order, please carefully review the information provided.

An order is considered accepted when we have received the order and confirmed that we can fulfil it.

We may contact you to confirm details where necessary before fulfilling an order.

6. Payment

Orders must be paid using the payment methods made available on our website or communicated by our customer service team.

Common Payment Methods Are:

MPESA

CARD

 

Payment information must be accurate and belong to the customer or be used with the authorization of the payment account holder.

We do not knowingly request or collect unnecessary payment information outside the applicable payment process.

Where a payment is unsuccessful, incomplete or reversed, we may delay or cancel fulfilment until payment has been successfully confirmed.

7. Delivery

We provide flower and gift delivery services primarily within Nairobi and applicable delivery areas shown or communicated during the ordering process.

We aim to deliver orders on the requested delivery date and, where a delivery time has been selected and confirmed, within the agreed delivery window.

Same-day delivery may be subject to:

• Order time;

• Product availability;

• Delivery location;

• Traffic and weather conditions;

• Customer availability;

• Accurate delivery information; and

• Other circumstances affecting delivery operations.

A same-day delivery request is not guaranteed until the order has been accepted and confirmed by Same Day Flowers.

Customers are responsible for providing accurate delivery information. If the recipient cannot be reached or the delivery location is inaccessible because of incorrect or incomplete information supplied by the customer, additional arrangements or delivery charges may apply.

For surprise deliveries, the customer should ensure that the recipient can reasonably receive the delivery at the provided location.

8. Recipient and Delivery Instructions

Customers may provide reasonable delivery instructions when placing an order.

We may contact the customer or recipient when necessary to complete delivery.

Where the recipient is unavailable, we may attempt to contact the recipient or customer and may arrange a reasonable alternative delivery method.

We cannot guarantee that a delivery will be accepted by a recipient who is unavailable, refuses the delivery, or cannot be reached using the information supplied with the order.

9. Flower Availability and Substitutions

Flowers are seasonal and availability may change.

If a specific flower, colour or accessory included in an order becomes unavailable, we may contact the customer to discuss a suitable replacement.

Where immediate substitution is reasonably necessary to fulfil an order, any substitute should be of similar type, quality and value, while preserving the overall style and purpose of the arrangement as far as reasonably possible.

Where a material substitution cannot reasonably be made, we may offer the customer an alternative arrangement or other appropriate solution.

10. Order Changes and Cancellations

Customers should contact us as soon as possible if they need to change or cancel an order.

Cancellation or modification requests should be made through:

Phone: +254 701 117 898
Email: samedayflowersnairobi@gmail.com

Because flowers and other gifts may be prepared or purchased specifically for an order, cancellation or modification may not be possible once preparation or delivery has commenced.

Where an order is eligible for cancellation, any refund will be handled in accordance with our Refund Policy.

11. Refunds and Returns

Because flowers and certain gift products are perishable or prepared specifically for individual orders, returns may be subject to limitations.

Our refund and cancellation procedures are set out in our Refund Policy.

If an order arrives damaged, significantly incorrect, or does not reasonably correspond with the confirmed order, please contact us as soon as possible after delivery.

Where appropriate, we may request photographs or other information to help us investigate the issue.

Any approved refund, replacement or other remedy will be handled in accordance with our Refund Policy and applicable Kenyan law.

12. Customer Complaints

We value customer feedback and aim to resolve complaints fairly and promptly.

If you have a concern about an order or our services, please contact us using:

Phone: +254 701 117 898
Email: samedayflowersnairobi@gmail.com

Please provide your order details and a description of the issue so that we can investigate and assist you.

13. Promotional Offers and Discounts

From time to time, we may offer promotions, discounts or special offers.

Unless otherwise stated, promotional offers:

• May have specific eligibility requirements;

• May be available for a limited period;

• May not be combined with other offers;

• May be subject to product or delivery availability; and

• May be withdrawn or changed where permitted by law.

The specific terms displayed with a promotion will apply to that promotion.

14. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, product images, designs, layout and other materials, belongs to or is lawfully used by Same Day Flowers.

You may view and use the website for your personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit website content without our prior written permission, except where permitted by applicable law.

15. Customer-Provided Content

If you provide photographs, messages, names or other content for the purpose of fulfilling an order, you confirm that you have the right to provide that content to us.

You remain responsible for ensuring that any customer-provided content does not unlawfully infringe another person's rights.

We may use such information only as reasonably necessary to process and fulfil the customer's order and provide our services, subject to our Privacy Policy.

16. Privacy

We respect your privacy.

Personal information collected through our website or during the ordering process is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it may be used, and the circumstances in which it may be shared.

17. Third-Party Services and Payment Providers

Our website may use third-party services to facilitate payments, communications, website functionality, analytics, delivery-related services or other business operations.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies or practices of third-party service providers, except to the extent required by applicable law.

18. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

Temporary interruptions may occur because of maintenance, technical problems, internet connectivity, hosting issues or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Same Day Flowers will not be responsible for losses arising from circumstances outside our reasonable control, including severe weather, traffic disruptions, telecommunications failures, payment-provider failures, inaccurate customer information, recipient unavailability or other events that could not reasonably be prevented.

Nothing in these Terms is intended to exclude or limit any consumer right, liability or legal protection that cannot lawfully be excluded or limited under applicable Kenyan law.

20. Force Majeure

We will not be considered in breach of these Terms where our ability to provide services is affected by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, significant traffic disruptions, strikes, power or telecommunications failures, government restrictions, public emergencies, security incidents or other events outside our reasonable control.

We will make reasonable efforts to communicate with affected customers and find an appropriate solution.

21. Accuracy of Website Information

We aim to keep the information on our website accurate and current.

However, occasional typographical, technical, product or pricing errors may occur.

If we discover an error affecting an order, we will take reasonable steps to notify the affected customer and provide an appropriate resolution.

We do not intentionally provide false or misleading information about our products, services, prices, delivery options or business identity.

22. Links to Other Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience or functionality. We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.

Customers should review the terms and privacy policies of third-party websites before using them.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, website, business practices or applicable legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after an update means that the updated Terms apply to your future use of the website and services.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any dispute arising in connection with these Terms or our services shall be handled in accordance with applicable Kenyan law.

Nothing in these Terms limits any mandatory consumer rights or protections available under applicable law.

25. Contact Us

If you have questions about these Terms, an order, our products or our services, please contact us:

Same Day Flowers
Location: Nairobi, Kenya
Phone: +254 701 117 898
Email: samedayflowersnairobi@gmail.com
Website: https://www.samedayflowers.co.ke/

We are available:

Monday – Friday: 8:00 AM – 8:00 PM
Saturday – Sunday: 9:00 AM – 7:00 PM

Thank you for choosing Same Day Flowers.