Shipping & Delivery Policy

Last Updated: October 7, 2026

Thank you for choosing Same Day Flowers. We are committed to delivering fresh flowers, gifts, cakes and other selected products safely and on time.

This Shipping & Delivery Policy explains how we process and deliver orders placed through https://www.samedayflowers.co.ke/.

1. Delivery Areas

We currently provide delivery services primarily within Nairobi, Kenya, subject to availability and the delivery address provided at checkout.

Delivery availability may depend on the exact location, accessibility of the address, product availability and the requested delivery date.

If you are unsure whether we deliver to your location, please contact us before placing your order.

2. Same-Day Delivery

We offer same-day delivery for eligible products and locations.

For same-day delivery, customers should place their orders as early as possible during our operating hours. Same-day delivery is subject to:

• Product availability

• Confirmation and successful payment of the order

• The delivery address being within our service area

• Availability of our delivery service

• Traffic, weather and other circumstances that may affect transportation

• The time the order is received

A same-day delivery request does not automatically mean that delivery can be completed at a specific hour. Where a specific delivery time is requested, we will make reasonable efforts to accommodate it, but delivery times may vary because of traffic and other circumstances outside our reasonable control.

3. Delivery Times

Our normal business hours are:

Monday – Friday: 8:00 AM – 8:00 PM
Saturday – Sunday: 9:00 AM – 7:00 PM

Orders are processed according to the delivery date and instructions selected by the customer.

Delivery times are estimates rather than guaranteed appointment times unless we have expressly confirmed a specific delivery time with the customer.

During busy periods, public holidays, Valentine's Day, Mother's Day, Christmas and other major occasions, delivery may take longer than usual because of increased order volumes and traffic.

4. Delivery Charges

Delivery charges may vary depending on the delivery location, distance, order and applicable delivery arrangements.

Where applicable, the delivery charge will be displayed during the ordering or checkout process before the customer completes the purchase.

Customers are responsible for reviewing the applicable delivery charge before completing their order.

We do not represent delivery as free unless the applicable product, promotion or checkout specifically states that delivery is free.

5. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient's full name

• Recipient's telephone number

• Complete delivery address

• Building, office, apartment, estate or house details where applicable

• Relevant landmarks or directions

• Preferred delivery date

• Any special delivery instructions

Incorrect, incomplete or outdated delivery information may result in delays or an unsuccessful delivery attempt.

If you realize that you have provided incorrect delivery information, please contact us as soon as possible.

6. Recipient Availability

Customers should ensure that the recipient is reasonably available to receive the order.

If the recipient is unavailable, our delivery team may contact the recipient or the customer using the telephone number provided with the order.

Where appropriate, the order may be left with an authorized person, reception desk, security desk or another suitable person at the delivery location, provided that this is reasonably safe and appropriate.

For certain locations, including offices, hospitals, apartments, hotels and gated properties, access restrictions may affect delivery.

7. Delivery Attempts

We will make reasonable efforts to complete delivery to the address provided by the customer.

A delivery may be delayed or unsuccessful where:

• The recipient cannot be reached

• The recipient is unavailable

• The delivery address is incorrect or incomplete

• The location cannot be accessed

• Security or building restrictions prevent access

• The customer or recipient requests a change after dispatch

• There are circumstances outside our reasonable control

If a delivery attempt is unsuccessful, we may contact the customer to arrange an alternative delivery time or appropriate next steps.

Additional delivery charges may apply where a new delivery attempt is required because of incorrect information, recipient unavailability or circumstances attributable to the customer.

8. Fresh Flowers and Product Substitution

Flowers are natural products and availability may change depending on season, supply and freshness.

Where a particular flower, colour, wrapping material or other component is unavailable, we may contact the customer to discuss a suitable alternative.

Any substitution will be made with reasonable care and, where practical, with an item of comparable quality and value.

We aim to ensure that the overall appearance, quality and value of the arrangement remain consistent with the product ordered.

9. Product Condition on Delivery

We take reasonable care to prepare and transport orders in suitable condition.

Because flowers are perishable natural products, minor variations in appearance, colour, size and arrangement may occur. These natural variations do not necessarily indicate that a product is defective.

If an order arrives damaged, significantly different from what was ordered, or otherwise has a genuine delivery-related problem, please contact us as soon as possible after delivery.

Please refer to our Refund & Return Policy for information about refunds, replacements and other remedies.

10. Delays Beyond Our Control

Although we make reasonable efforts to deliver orders within the estimated delivery period, we cannot be responsible for delays caused by circumstances beyond our reasonable control.

These may include:

• Heavy traffic

• Severe weather

• Road closures

• Accidents

• Public disturbances

• Security restrictions

• Power or telecommunications interruptions

• Unexpected delivery service disruptions

• Government restrictions

• Other circumstances that could not reasonably have been anticipated or prevented

Where a significant delay occurs, we will make reasonable efforts to communicate with the customer and provide an updated delivery estimate.

11. Order Changes

If you need to change the delivery address, recipient information, delivery date or other order details, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been prepared or dispatched.

Changes that result in additional delivery costs may require an additional payment before the change can be completed.

12. Delivery Confirmation

Where appropriate, we may confirm delivery by contacting the recipient or customer, or through other reasonable delivery confirmation procedures.

The customer is responsible for ensuring that the recipient's contact information is accurate.

13. Contact Us About Your Delivery

If you have a question about an order, delivery or delivery location, please contact us:

Same Day Flowers
Location: Nairobi, Kenya
Phone: +254 701 117 898
Email: samedayflowersnairobi@gmail.com

Business Hours:
Monday – Friday: 8:00 AM – 8:00 PM
Saturday – Sunday: 9:00 AM – 7:00 PM

You can also contact us through the contact options provided on our website.

14. Agreement to This Policy

By placing an order through our website, you acknowledge that you have reviewed the applicable delivery information and agree to the terms of this Shipping & Delivery Policy.

We reserve the right to update this policy when necessary to reflect changes to our delivery services, operating procedures or applicable requirements. Any updated version will be published on this page with a revised "Last Updated" date.